Please read the following carefully to understand our use of your personal data.
1. Information we may collect from you
“Personal data” under Data Protection Law (including the EU General Data Protection Regulation 2016/679 (GDPR), the EU Privacy and Electronic Communications Directive 2002/58/EC, and all national implementing legislation) means any information about an individual from which that person can be identified.
California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA) define “personal data” as information that identifies, relates to or could reasonably be linked to a person or household including name, social security number, email address, records of products purchased, internet browsing history, geolocation data, fingerprints, and inference from personal information that could create a profile about preferences and characteristics. It does not include publicly available information from federal, state or local government records, such as professional licenses and public real estate/property records.
You can use our Site without being required to provide any personal data to us. We only collect personal data about you on the Site which you volunteer when you email us, by using our online forms, in order to deliver a service or product to you, or to send you newsletters or other information. In addition to the information you provide to us, we collect certain information when you visit our Site. This and other information may be supplied outside of our website through normal communication methods but the information is processed and protected in the same manner.
Depending on the nature of your use of the LENSAR website, we may collect and process the following categories of personal data about you when you access/utilize our website or communicate through other means:
Identity Data – We receive personal data from you i.e., name, date of birth, and title
Contact Data – We receive mailing/billing address, email address, and telephone numbers.
Financial Data – We receive bank name, bank account routing number/account number, bank address, payment amounts.
Transaction Data – We receive payment amounts, invoice numbers, along with the details of the products/services purchased.
Technical Data including internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this Site.
Profile Data including your username, job title, practice name/company, industry memberships purchases or orders made by you, your interests, preferences, feedback, and survey responses.
Usage Data including information about how website users use our website, products, and services.
Marketing and Communications Data including your preferences in receiving marketing materials from us and our third parties and your communication preferences.
We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences via the website. If you use the website to apply for employment, only the personal information required by law or as required for hiring purposes is collected.
If you do not provide the requested information, we will not be able to deliver our services or products to you or respond to you. If you wish to stop further email contact, click on “Unsubscribe” at the bottom of emails sent you from LENSAR.
2. How we use personal data we collect
We will only use your personal data for the purposes and legal/regulatory bases set out in the table below.
Purpose(s) for Processing
Legal Basis for Processing
To register and create an account on our website and provide you with customer services
To manage our relationship with you, including processing your order and delivering the requested product, materials, or service to you
To provide user training to doctors, nurses, laser techs, etc., and create records for training.
For the prevention and detection of fraud, money laundering or other crimes
Sending invitation, notices, or other direct marketing electronic communications
To customise your experience on the Site, or to serve your specific content that is relevant to you
To manage business accounts including banking information/funds (distributors and suppliers only)
To provide a mechanism for capturing information on potential job candidates
The data collected will only be stored as necessary or needed for the purposes of providing access to our Site and providing services to you, as required by law, for the exercise or defense of legal claims and according or LENSAR record retention policies whichever is longer. Financial type data is typically required to be kept for 6-8 years. Certain sales and distribution and training records for 10 years after the last system was sold. Marketing information will be kept as long as needed or deletion is requested by the client.
3. Disclosure of your information
We may disclose your personal data to third parties who provide a service to us, including our Internet Service Provider who records data on our behalf and is bound by confidentiality provisions, or in the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets or if we are under a duty to disclose or share your personal data in order to comply with any legal/regulatory obligation, or where necessary for our legitimate business interests to protect the rights, property, or safety of LENSAR Inc., our customers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction. We do not sell the personal data we collect and provide to third parties, nor do we transfer personal data for other than business purposes. Therefore, there is no need for OPT OUT provisions in this policy. Additionally, LENSAR does not collect information from persons under the age of 18.
EU Residents: The transmission of information via the Internet is not completely secure and may involve the transfer of personal data to a third party outside of the European Economic Area (EEA) including online email communication platforms such as Mail Chimp as well as industry related publications. To the extent that it is necessary to transfer your personal data outside of the EEA, we will ensure appropriate safeguards are in place to protect the privacy and integrity of such personal data including utilization of Secure Sockets Layer encryption and/or transfer certain User Information in a non-human readable format to provide protection. Please contact us if you wish to obtain information concerning such safeguards (see Contact Us below).
4. Links to other sites
Our Site may, from time to time, contain links to and from other websites. These links will take you to websites where 3rd parties will process your information on behalf of LENSAR including credit and background checks as applicable. LENSAR does not control or manage 3rd party sites. If you follow a link to any of those websites, please note that those websites have their own privacy policies and we do not accept any responsibility or liability for those policies. Please check those policies before you submit any personal data to those websites.
5. Your rights under GDPR (EU customers only)
You have the right to request access to, rectification, or erasure of your personal data, or restriction of processing or object to processing of your personal data, as well as the right to data portability. The following is a summary of your rights:
We may refuse your request if the processing is necessary to comply with a legal/regulatory obligation or for the establishment, exercise or defense of legal claims. We will not comply with your request if we are unable to confirm your identity.
We may continue to process your personal data:
You have the right to lodge a complaint with the Data Protection Authority, in particular in the Member State of your residence, place of work or place of an alleged infringement, if you consider that the processing of your personal data infringes the GDPR.
If you wish to exercise any of these rights, please contact us (see Contact Us below). We will respond to your request within one month. That period may be extended by two further months where necessary, taking into account the complexity and number of requests. We will inform you of any such extension within one month of receipt of your request. We may request proof of identification to verify your request. We have the right to refuse your request for the reasons set out above, or if it is manifestly unfounded or excessive, or to the extent necessary for important objectives of public interest.
Your Rights Under California CCPA/CPRA:
Refer to the Contact Us section below for instructions on how to submit your request. Your request will be acknowledged within 10 business days and we will respond within 45 days provided the consumer can be properly verified. If LENSAR is unable to fulfill the request within 45 days, you will be notified on planned completion timeframes.
6. Security and where we store your personal data
Although we will do our best to protect your personal data, we cannot guarantee the security of your personal data transmitted to our Site. Any transmission of personal data is at your own risk. Once we receive your personal data, we use appropriate security measures to seek to prevent unauthorized access or disclosure.
We are committed to protecting the security of your personal data. We use a variety of security technologies including, but not limited to data encryption/pseudonymisation of personal data, periodic tests, assessments, evaluations and backups of our data management systems along with procedures and training to help protect your personal data from unauthorized access and use. As effective as modern security practices are, no physical or electronic security system is entirely secure. We cannot guarantee the complete security of our database, nor can we guarantee that information you supply will not be intercepted while being transmitted to us over the Internet. We have implemented strict internal guidelines to ensure that your privacy is safeguarded at every level of our organization. We will continue to revise policies and implement additional security features as new technologies become available. Where we have given you a password which enables you to access certain parts of our Site, you are responsible for keeping that password confidential. We ask you not to share your password with anyone.
7. Changes to this Privacy Statement
We reserve the right to change this Privacy Statement from time to time at our sole discretion. If we make any changes, we will post those changes here and update the “Last Updated” date at the bottom of this Privacy Statement. However, if we make material changes to this Privacy Statement, we will notify you by means of a prominent notice on the Site prior to the change becoming effective. Please review this Privacy Statement periodically for updates.
8. Contact Us
Questions, comments, requests and complaints regarding this Privacy Statement and the personal data we hold are welcome and should be addressed to firstname.lastname@example.org or sent in writing to LENSAR, Inc. 2800 Discovery Drive, Suite 100, Orlando, Florida 32826 ATTN: Data Protection Officer
To make a request to view, correct, update or delete the personal information LENSAR has collected from you, please complete the Consumer Access Request form attached and submit via mail or email to the addresses above. You may also contact us by phone to make a request at 888-536-7271. In order for LENSAR to fulfill your requests regarding collected personal information, please include the following: name, email address, physical address and phone number. We will verify your identity against the information we have on file. We will then contact you using the information we have on file to confirm your identity. We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm the personal information relates to you. If we can verify your identity, we will deal with your request promptly and efficiently within the required timelines for your location. Please note, in some cases we may be unable to delete your information in order to meet legal or regulatory requirements. If we cannot fulfill your requests for these reasons, we will provide you with justification. We have not disclosed the personal data we collect to third parties except for business and legal purposes.
Last Updated: April 14, 2023
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